Shipping & Returns Policy

Shipping Date

Once your order and payment have been confirmed, we will ship the merchandise within two to three working days.

However, there may be unforeseen delays in dispatch, due to low stock. Please understand that each strap is in high demand and may require time for a new shipment to come in.

Stock is updated on our website daily but, in the case that you have ordered a product which is out of stock, you may make an exchange for another product, receive a full refund, or you will be placed on a prioritised waiting list for new stock arrival (usually under 25 days duration).

Shipping Costs

Australia-Wide

Orders Over AUD $100: FREE 

1 - 2 Straps: AUD $9.20 (incl. GST)

3 + Straps: AUD $12.20 (incl. GST)

All Australia-wide orders are sent with Australia post. 

 

International (we ship to any country worldwide!)

Orders Over AUD$100: FREE

Orders Under AUD$100: $24.80 (incl. GST)

Your parcel will be shipped as a Standard Airmail through Australia Post, we can not provide a tracking number. If you would like a tracking number, please contact us prior to your shopping so we can arrange EMS (shipping fee will be calculated with each order).

 

 

Returns

We will accept your return or exchange of any unused merchandise when:

• You call or e-mail us communicating your intention to return/exchange within 3 days of receiving your order. Shipping will be at your cost.
• You find any defect in the products, or you receive different merchandise than ordered. In such instances, we will pay for the costs of return. Detailed photos of the defect are required when returning for this circumstance.

However, we cannot accept your return:

• If the merchandise has been used.
• If you do not contact us within 3 days of receiving your order.