FAQ

How do I pay for an order?

TGSCo accepts orders through PayPal and Direct Deposit upon request via email, or prior arragnement via phone call. The most secure way for you to give out credit card via the pay portal.

Personal cheques and cash are accepted with previous arrangement.

How do I reset my password?

More info to come…

How Long Will it Take To Get My Package?

Depending on your desired shipping method of Express, Air or Sea, plus your location it can take from 5 working days by express to 30 working days by sea.

How do I place an Order?

Simply add your desired products to the basket, proceed to checkout and follow the prompts.

FAQ

How do I cancel my membership?

Memberships will be available as of July. To express your interest in becoming a TGSCo Army Member register your email in the TGSCo Army Tab located under the “About" Tab.

How DO I Track My Order?

Once purchased your invoice will have a tracking order with either DHL or Australia Post. Simply go to the website that your package is being delivered with and type in the tracking number.

Who should I to contact if I have any queries?

Please contact sales@theguitarstrapco.com if there are any questions you need answered or jump onto facebook and send a private message and we will get back to you asap.